Question 1

How many branches can I add in LEDGERS?

Accepted Answer

LEDGERS supports unlimited branch creation. You can add as many branches, offices, or outlets as your business has, each with its own GSTIN, address, and contact details.

Question 2

Can each branch have a different GSTIN?

Accepted Answer

Yes. Each branch can be configured with its own GSTIN, which is essential for businesses operating across multiple states in India. LEDGERS validates and stores GSTIN per branch for compliance.

Question 3

What is the difference between Primary and regular branches?

Accepted Answer

The Primary branch is the default entity used for top-level reporting, invoicing defaults, and user context. You can change the primary branch at any time from the Branch Details settings.

Question 4

Can I deactivate a branch without losing data?

Accepted Answer

Yes. Setting a branch to Inactive hides it from active operations but all historical records, transactions, and reports for that branch remain safely stored and accessible.

Question 5

Can users be restricted to specific branches?

Accepted Answer

Yes. LEDGERS supports role-based access at the branch level. You can assign users to one or multiple branches and control what they can view or manage within each.

Question 6

Is branch management available on mobile?

Accepted Answer

Branch configuration is available on the web dashboard. Once set up, branch context is accessible across the LEDGERS mobile apps for Android and iOS.

Question 7

Does deactivating a branch affect its past invoices or reports?

Accepted Answer

No. Setting a branch to Inactive only hides it from active operations and new transactions. All previously recorded invoices, expenses, and reports for that branch remain fully accessible in your reporting and audit trail.

Question 8

Can I rename a branch or update its GSTIN later?

Accepted Answer

Yes. Branch name, GSTIN, address, and contact details can be edited at any time from the Branch Details screen. Updates apply going forward and don't alter previously issued invoices.

Question 9

Is there a limit on how many users I can assign to a branch?

Accepted Answer

No. You can assign any number of users to a branch based on your team size, and a single user can also be granted access to multiple branches if their role requires it.

Question 10

How do I switch my working context between branches?

Accepted Answer

Use the branch switcher available in the top navigation bar. Selecting a branch scopes invoices, expenses, and reports to that location until you switch again  admins can jump between all branches from one login.

Question 11

What happens to existing invoices if I change the primary branch?

Accepted Answer

Nothing changes on past invoices. Changing the primary branch only affects the default entity used for new invoices, top-level reports, and dashboards going forward. Historical documents keep the branch details they were created with.

Question 12

Can two branches share the same GSTIN?

Accepted Answer

Generally no  each GSTIN is issued per state registration, so branches operating in the same state under one legal entity typically share a GSTIN, while branches in different states need their own. LEDGERS lets you assign GSTIN per branch to match your actual registrations.

Question 13

Do reports consolidate automatically across all branches?

Accepted Answer

Yes. Company-level reports and dashboards aggregate data across all branches by default. You can also filter any report to a single branch when you need location-specific visibility.

Question 14

Can I bulk-add multiple branches instead of creating them one by one?

Accepted Answer

Yes. LEDGERS supports importing a list of branches with their names, GSTIN, and address details in one go, which is useful when onboarding a business that already operates across several locations.

Question 15

What roles are allowed to create or edit branches?

Accepted Answer

Only admin and owner roles can create, edit, or change the status of a branch by default. Branch-level users can view the branches they're assigned to but cannot modify branch configuration unless granted elevated permissions.

Question 16

Can a user be restricted to exactly one branch?

Accepted Answer

Yes. When assigning branch access, you can limit a user to a single branch so they only see and operate on data for that location, which is common for branch managers and location-specific staff.

Question 17

Is there an audit trail for branch status or primary changes?

Accepted Answer

Yes. Every status change (Active/Inactive) and primary branch reassignment is logged with the user and timestamp, so admins can review who made configuration changes and when.

Question 18

Can I reactivate a branch after marking it inactive?

Accepted Answer

Yes. Reactivating a branch instantly restores it to the active list along with all its historical transactions, invoices, and reports  there's no data loss during the inactive period.

Question 19

Does branch management affect how invoices are numbered?

Accepted Answer

You can configure invoice numbering to be branch-specific or shared across the company, depending on your compliance needs. Branch-specific numbering keeps each location's invoice sequence independent, which some multi-state businesses prefer for clarity.

Manage All Your Business Branches from One Platform

Create, Update & Organize Branches with Ease

Create Branch

Everything You Need to Run Multiple Branches

Unlimited Branches

Separate GSTIN Per Branch

Branch-Level Accounting

Primary Branch Control

Active / Inactive Toggle

User Access Per Branch

One Workspace for All Your Branches

Everything You Need to Know

Frequently Asked Questions